Goers Help Center
Hi, how can we help you today?
Customer
My Account
Why am I unable to access my account?
How to update my account information?
What is primary email?
How to reset my password?
Why am I unable to change my email?
Why am I not receiving emails from Goers?
How to delete my account?
How do I create a GOERS account?
How to use Goers
How to change city on Goers App?
What kind of activity does GOERS offers?
How to change the schedule of my ticket?
Where could I have information of Goers promotion?
How does Goers work?
How much is the cost to make event live in Goers App?
Is it possible to suggest an event or activity in Goers App and Web?
How could I contact the event organizer?
How can I order any kind of activity that Goers offers?
What versions of Android and iOS does GOERS App support?
Should I have GOERS account to visit or booking a tickets?
Is there a specified time limit for bookings a ticket?
Do I have to use my ticket on a particular date?
The venue won’t let me in and says my tickets are not valid. What should I do?
How do I book tickets for online events?
After booking tickets for online event, what should I do?
How do I know if my device is sufficient for joining an online event?
Where can I find the link to join online event?
Payment
How is the refund procedure in Goers?
What are payment methods that supported in Goers?
How to make payment of my order?
How to check my payment status?
Why I haven’t receive my e-ticket?
How to cancel my order?
How do I use Permata Virtual Account payment method?
How do I use Mandiri Virtual Account payment method?
How do I use Credit Card payment method?
How do I use Other Banks payment method?
What to do if the payment has been made, but the ticket transaction has been canceled?
How do I use BCA Virtual Account payment method?
What do I get after I successfully purchased a ticket?
Purchased via Goers App:
Click the Booking menu on Goers App.
If your payment is successful, you will find your e-ticket there.
However, related to the policy of Our Merchant, for some activities you’ll have your valid e-ticket from the 3rd party on your email.
Purchased via Goers Website:
Check your email on “Inbox” folders. You will receive an email containing the e-ticket.
If you’re not receiving emails from Goers, please check your email account’s “Spam” or “Junk” folders to ensure the message was not filtered. Also verify that your email address is listed correctly when you order the tickets.
Do you have a physical office for me to buy from?
How do I use BNI/Mandiri/BRI Credit Card Installments payment method?
How do I use OVO payment method?
How do I use Shopeepay payment method?
How do I use ShopeepayLater payment method?
How do I use Gopay payment method?
Claim Ticket
Where can I access my tickets?
I can’t find the venue or the place to exchange or to use my tickets. What should I do?
