Question 1

Why am I unable to access my account?

Accepted Answer

In order to access your account, please make sure that you use the same method when you first register on Goers. There are three options: by Email, Apple, or Google account.

Question 2

How to change city on Goers App?

Accepted Answer

You can change the city directory on the Profile page. Click “Change City”, then choose the city that you’d like to see.

Question 3

How is the refund procedure in Goers?

Accepted Answer

Purchases cannot be exchanged or refunded, except in cases where an error has been made regarding the price, location, or time of the event; or if the event is canceled by Our Merchant. Your request for a refund will be processed if you have fill the refund form with valid, accurate and complete data. In case your form is not complete and accurate then you must send the Refund Form again. Once a refund has been requested, and the ticket have been refunded, then your ticket is no longer valid.

The refund process will take a different amount of time for each Bank.

Refund process through Bank Mandiri take 2-3 working days from the date of the transaction is confirmed by Bank Mandiri and Goers.
Refund process through Bank Permata take 7-14 working days from the date of the transaction is confirmed by Bank Permata and Goers.
Refund process through BCA take 2-3 working days from the date of the transaction is confirmed by BCA and Goers.

For detailed information, please contact our Customer Service at cs@goersapp.com or Whatsapp +62 811-1058-8333.

Question 4

What is Goers?

Accepted Answer

Goers is a platform that is available as a mobile application and website. Goers makes it easy for everyone to find and buy tickets from many interesting activities. Goers also provide beneficial services for activity creators who want to manage their experience business on a real-time and trustworthy platform. Goers is from Indonesia and currently available on Google Play Store and Apple Store.

Question 5

Are there any Goers team that can help us to validate ticket during an activity?

Accepted Answer

Goers team can help you to validate ticket at your activity, but this service will be provided by Goers only for specific type of partnership. Please contact our partnership team at event@goersapp.com to get this service.

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